Frequently Asked Questions
Helpful answers about visiting Boston Aquatics & Pets, our animals, aquatics, pond supplies and in-store advice.
Do you offer pet care advice?
Yes! Our experienced team is always ready to provide expert advice on pet care, feeding, and habitat setup.
Do You Offer a Guarantee on Livestock?
Yes. All eligible livestock purchased from Boston Aquatics & Pets comes with a 48-hour Livestock Guarantee, giving you extra peace of mind when taking your new fish home.
If you experience a problem within 48 hours of purchase, please contact us as soon as possible. Our team will help assess what has happened and advise you on the next steps.
The guarantee is subject to our livestock care and water-quality requirements. Please speak to our team in store for full terms and conditions.
Can I special order products?
Absolutely. If you’re looking for something specific, let us know, and we’ll do our best to get it for you.
Do you support local breeders?
Of course! We proudly work with local hobbyist breeders to ensure the best quality and care for our live animals.
What animals do you sell?
We offer a variety of live animals, including small furries, and aquatic pets. All our animals are ethically sourced from local hobbyist breeders.
Are you the only place selling live animals?
Yes, we’re the only shop in the area selling live animals. Contact us or visit in-store to see our full range.
Is there free parking?
Yes, free parking is available at our new location in Cowbridge.
Where are you located?
We’re now located in Cowbridge at our bigger, more modern shop. Get directions here.
+44 1205 631550
M-S: 9am-6pm, S: 10am-4pm
Bostonaquaticsandpets@outlook.com
Email us anytime